Privacy policy.
We take data protection and information security very seriously. The effective management of all personal data, including security and confidentiality, is the heart of our business and naturally underpins our practices and processes.
This privacy notice informs you about the type, scope and purpose of the processing of personal data we collect, use and process as a part of our website and its functions and content as well as our external online presences, such as our Social Media Profiles (the “Services”).
This notice applies to you, the User of our Services and us the provider of the Services and governs the processing of your personal data in context of our Services.
This Policy last updated on 8 March 2021.
For Her proceeds with all data processing procedures (e.g. collection, processing and transmission) in accordance with the statutory provisions of the UK`s Data Protection Act 2018 and in line with Regulation (EU) 2016/679 (General Data Protection Regulation). The following provides you with an overview of the type of data collected and how it is used and passed on, the security measures For Her takes to protect your data and how you can exercise your rights.
Data Subject Rights
You have a number of ‘Data Subject Rights’ below is some information on what they are and how you can exercise them. There is more information on each right on the Information Commissioners (ICO) website and you can simply follow the links provided to learn more.
· The right to restrict processing
· The right to data portability
Where the processing of your personal information is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us.
The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.
We encourage you to get in touch if you have any concerns with how we collect or use your personal information. You do however also have the right to lodge a complaint directly with the ICO, their contact details can be found on their website.
Please direct all requests for information, requests for information or objections to data processing to us.
Automated Decision Making and profiling
Automated decision making is not used at For Her.
What are the purposes for processing?
· Provision of the online offer, its contents and functions.
· Provision of our services and support.
· Answering contact enquiries and communication with users.
· Security measures.
What are the relevant legal bases for processing your data?
The following informs you about the legal basis of us processing your data and unless the legal basis is not specifically mentioned, the following applies:
· Consent – This is where we have asked you to provide explicit permission to process your data for a particular purpose.
· Answering your business enquiries – This is where we process your information to reply to your messages, e-mails, posts, calls, etc.
· Legitimate Interests - This is where we rely on our interests as a reason for processing, generally this is to provide you with the best service in the most secure and appropriate way. Of course, before relying on any of those legitimate interests we balance them against your interests and make sure they are compelling enough and will not cause any unwarranted harm.
· Legal Obligation – This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime.
· Vital interests – This is where we process your information for communications about security, privacy and performance improvements of our services.
Collection, use and storage of personal data
When you use the online offer, For Her collects different data from you, partly also so-called personal data. This is information that relates to an identified or identifiable natural person (hereinafter "data subject").
Visiting the For Her website in general
When visiting the For Her website, you transmit data to our web server (due to technical necessity) via your internet browser. The following data is recorded during an ongoing connection for communication between your internet browser and our web server:
· Date and time of the request
· Name of the requested file
· Page from which the file was requested
· Access status (file transferred, file not found, etc.)
· Web browser and operating system used
· Complete IP address of the requesting computer
· Amount of data transferred
For reasons of technical security, in particular to defend against attempted attacks on our web server, this data is stored by us for a short period of time. It is not possible for us to draw conclusions about individual persons on the basis of this data.
The legal basis for the storage is Article 6 lit. f) GDPR.
Further personal information is only collected if you provide it voluntarily, for example in the context of an enquiry or registration. Depending on the area concerned, For Her uses the personal data provided by you to answer your enquiries, to process your request and for the purpose of technical administration of the websites. In detail, the use in the respective areas follows as follows:
Finding Support
When you are engaging with our Finding Support section you will have access to a variety of third-party services (Helplines, Counselling and wellbeing services, Well-being Apps, Domestic and Sexual Violence Support). Our website allows you to access the contact details of the relevant third party service provider of your choice directly and the opportunity to input personal data on those Support Sections does not arise.
Contact Forms
If you contact For Her via a contact form on the For Her website, the data you provide will be stored so that your message can be forwarded to the correct contact person. This is done in accordance with Article 6 lit. b) GDPR to process your request. Your data provided via a contact form will not be used for any other purposes, in particular not for advertising.
Chat (Chatbot)
The personal data you provide as part of your chatbot request and your IP address are processed for the purpose of responding to your request. The legal basis for processing the personal data collected is Article 6 lit. a) and f) GDPR. Also please note that the use of the chatbot is on a voluntary basis. You are free to contact us by other means.
To ensure the security of your data, please only share confidential and personal data with us at points in the chat where we explicitly ask you for it.
Disclosure and deletion of personal data
Visiting the For Her website
The data stored during the mere visit of the For Her website will not be passed on to third parties.
Finding Support
No Personal Data is collected when you are using the Finding Support functions on our website. The data you provide to third party support services is subject to the relevant third party providers privacy policy.
Contact form
The data you have entered in an For Her online contact form will not be passed on to other third parties unless you are specifically informed of this.
Chat (Chatbot)
The data is stored for a maximum of six months for quality assurance and continuous improvement of the services offered and then automatically deleted. We do not pass on your personal data to third parties.
Transfer to authorities and other public bodies
Your data will only be disclosed to third parties outside the For Her if the responsible public authority or governmental institution orders the disclosure in an individual case, in which case For Her is obliged to do so.
General technical organisational measures
For Her has taken a variety of security measures to protect personal information to an appropriate extent and adequately. All information held by For Her is protected by physical, technical and procedural measures that limit access to the information to specifically authorised persons in accordance with this Privacy Policy.
The For Her website is behind a software firewall to prevent access from other networks connected to the Internet. In addition, only employees and volunteers who need the information to perform a specific job are granted access to personally identifiable information. These individuals must treat your information confidentially.
The Supervisory Authority
The Information Commissioner’s Office (ICO) in the UK is the for us relevant authority in matters of data protection. You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@forher.org.uk or by mail using the details provided.